This video demonstrates and explains how to properly clean the encoder strip.
Remember to use only 70% isopropyl alcohol and a lint-free cloth or paper towel for the cleaning procedure. Use of any other cleaning fluid or agent may damage the marking on the encoder strip, requiring that it be replaced.
Not finding what you need?
You can contact our technical support team by sending an email to email@example.com with your company name, contact name, phone number, printer serial number, and a quick description of how we can help you.
This will automatically open a support case for you in our ticketing system and a technical support rep will follow up with you shortly.