One of the most damaging problems that can occur to your printer is a Head Strike, or a Head Rub. Avoiding this will not only extend your print head’s life, but will save you both time and expensive repairs.
What is a head strike?
A head strike is when the print head contacts, or strikes, a garment or platen.
Results of a head strike
If a head strike occurs, the print head may be damaged. If the head strike is on a pretreated garment it will likely clog nozzles and may permanently damage the print head.
How to avoid head strikes
Properly positioning the platen, mounting the garment, and setting the platen height so that the print head has sufficient clearance will ensure that you never experience a head strike.
What to do if you get a head strike
- Immediately lower the platen (‘Down’ button)
- Abort the print job (tap the ‘Feeding’ button)
- Prime all ink lines for a full pump cycle
- Monitor the waste ink bottle and interrupt priming to empty it, as needed
- Run two head cleans
- Print a nozzle check
If the nozzle check is good, continue printing to keep ink flowing through the nozzles, then wet cap in Super Nozzle Cleaner overnight when finished printing.
If a good nozzle check cannot be achieved by following the above steps, contact tech support to see if permanent damage can be avoided.
See pages 11-12 of your User Manual for details about positioning the platen and setting its height, and pages 14-15 for details about mounting garments onto the platen.
Not finding what you need?
You can contact our technical support team by sending an email to firstname.lastname@example.org with your company name, contact name, phone number, printer serial number, and a quick description of how we can help you.
This will automatically open a support case for you in our ticketing system and a technical support rep will follow up with you shortly.