The Freejet Support Kit consists of the following items:
- Pump Soak Pad
- Waste Ink Pad (for spit tray)
- Dampers (8)
- FreeJet Clips (8)
- Ink Tubes (8)
- O-rings (8)
…all of which are consumable parts for the Freejet. Most of these parts will need to be replaced on a regular basis — some within the first year. Having a Support Kit on-hand will minimize downtime, allowing you to usually get your printer back up in minutes, rather than waiting for the parts to be ordered and delivered. As an added benefit, the Support Kit provides $700 worth of parts for only $575 — a discount of almost 20%!
This article will discuss each part in the Support Kit, and serve as a brief How-To Guide for replacing those parts. We recommend reading this entire article before doing any disassembly. You may also wish to review the following video before replacing dampers.
Damper Replacement Video
Dampers, Ink Tubes, Clips, and O-Rings
Tools needed: small or medium needle nose pliers, #2 Phillips head screwdriver
On the top of the print head, locate the staircase-shaped metal plate. This is the Damper Panel.
Two screws hold the damper panel in place.
Use your #2 Phillips head screwdriver to remove the two screws holding the damper panel in place. Slide the damper panel off, then set it and the screws carefully aside.
If any ink should spill inside the Print Head Carriage, clean it out immediately. If allowed to remain in the carriage, the ink can drain onto electronics and cause severe and costly damage to the machine.
Using your needle nose pliers, grasp the brass nut at the front of each damper and gently lift straight up to pull the dampers out of their positions. It may be helpful to slightly rock the damper from front to back to release its seal on the top of the print head nozzles, but avoid rocking side to side.
Demonstration of proper damper handling, using only the front & back of its frame or the brass nut.
Once dampers have been lifted up, allow them to hang in front of the Print Carriage, for now. Ink may drip from the dampers so it’s recommended to put a scrap shirt, shop rag, or paper towel directly under the dampers.
Unscrew the nut from each of the dampers and slide it up the ink tube a bit to expose the o-ring (to ensure that it doesn’t fall off), then pull the end of the ink tube off of the damper.
Evaluation & Replacement of Ink Tubes, Clips, and O-Rings
At this point we want to evaluate the condition of the printer’s ink tubes, clips, and o-ring. If any of those parts are showing signs of significant wear then this would be a great time to replace them.
Here’s what to look for:
- Ink tubes – Replace when out of round with severe crimping which may restrict ink flow
- Clips – Replace with any sign of brittleness or cracking
- O-rings – Replace if no longer supple or with any sign of cracking, brittleness, or distortion of perfectly round shape
Regardless of their condition, some customers prefer to proactively replace these parts on a regular schedule, all at once, before they impact print quality to minimize future production interruptions.
If replacing only the damper, skip to that section below.
If you are replacing the ink tube, clip, or o-ring, first slide (or roll) the o-ring off of the ink tube, then slide off the brass nut. If replacing the clip, slide that off next.
If you are replacing the ink tube itself, observe where this short ink tube connects to the main ink line as an overlapping, air-tight sleeve.
It is best to push the ink tube off of the main ink line using a thumbnail or a thin, stiff tool (with no sharp edge.) You can also try rotating the ink tube while pulling it off of the main ink line, though pulling may cause the ink tube to stretch and become tighter.
Be careful, and place a drop cloth underneath the ink lines and tubes as you do this, or you’ll risk spilling in the Print Head Carriage!
If replacing more than one ink tube, complete each ink tube (plus clip and o-ring reinstallation or replacement, as needed) before moving on to the next set. Doing them one at a time minimizes the risk posed by spills.
The order of installation for this set of parts is:
- Ink tube
- Brass nut (with open end facing the end of the ink tube
To attach your new damper, push the open end of the ink tube onto the ink intake port on the front of the damper, and screw the brass nut in place to secure it, making sure the o-ring is on the ink tube and inside the brass nut’s opening. Tighten the nut so it is snug, but be careful to make it only hand tight since the damper’s plastic threads can be easily stripped if overtightened.
After all desired parts have been swapped, gently grasp the first damper by the brass nut, and position it so the open, circular port on the bottom of the damper is pointing straight-down over its matched nozzle post on the print head.
Print head damper posts, which dampers are mounted onto.
Lower the damper straight down and into position, ensuring that the plastic “U-shaped” alignment slot at the front of the damper wraps around the metal tab of the Damper Alignment Bracket.
A U-shaped slot at the front of each damper is aligned with the upright tab on the alignment plate.
Press straight down to the top of the damper, near its rear (immediately above the print head’s associated damper post) to secure it into position. You will feel a slight bit of resistance as the damper mates to the print head post, followed by firm resistance once the damper is fully seated onto the post.
Repeat for any other dampers, ink tubes, o-rings, and/or clips to be replaced.
When complete, with all 8 dampers evenly spaced and at equal height, replace the damper panel and screw it back into place.
Waste Ink Pad
The Waste Ink Pad is located inside the Waste Ink Spit Tray, inside the carriage assembly, at the far left end — opposite the print head carriage’s home position over the pump.
The Waste Ink Tank (or “Spit Tray”) contains the Waste Ink Pad
Using your syringe, suction out the waste ink inside the Waste Ink Pad compartment, and dispose of it with the rest of your waste ink. Once the ink is removed, use a pair of needle nose pliers to pull out the old, soaked pad. Insert the new pad in its place.
Cleaning out the waste ink reservoir and replacing the soak pads
Pump and Pump Soak Pad
The Pump has a more involved replacement procedure which should only be done with the live assistance of an OmniPrint Technician, at least while the printer is under warranty. Also, replacing the pump sometimes requires access to a circuit board that can be damaged if mishandled.
Please contact our Technical Support team to request assistance if you believe the pump needs to be replaced, to avoid potentially damaging your printer and voiding its warranty.
During the pump replacement process, we also replace the Pump Soak Pad, which is placed underneath the pump.
Not finding what you need?
You can contact our technical support team by sending an email to email@example.com with your company name, contact name, phone number, printer serial number, and a quick description of how we can help you.
This will automatically open a support case for you in our ticketing system and a technical support rep will follow up with you shortly.