Consumable parts are those parts that are expected to require replacement on a regular basis, as part of normal maintenance for optimal performance and reliable operation, not due to any manufacturing defect.
Probably the most familiar examples of consumable parts are tires and air & oil filters on a car. The fact that they have to be replaced periodically does not point to any type of flaw — it’s normal and expected.
A damper for the Freejet 330-series DTG printers — a consumable part.
Some of our consumable parts are dampers, ink clips, ink tubes, o-rings, and pumps. Just like tires wear out, so do consumable parts on your printer. These types of consumable parts periodically need replacement due to normal wear.
Your warranty does cover any defects in parts or workmanship, and if a consumable part is deemed by OmniPrint staff to have been defective on a brand new printer it will be covered. We also provide a 1-year warranty on the print head against spontaneous clogging, while other DTG manufacturers typically treat print heads as consumable parts. Damage or clogging due to head strikes or lack of maintenance is not covered, however.
Not finding what you need?
You can contact our technical support team by sending an email to support@omniprintonline.com with your company name, contact name, phone number, printer serial number, and a quick description of how we can help you.
This will automatically open a support case for you in our ticketing system and a technical support rep will follow up with you shortly.