Consumable parts are those parts that are expected to require replacement on a regular basis, as part of normal maintenance for optimal performance and reliable operation, not due to any manufacturing defect.
While consumable parts are expected to require replacement as part of normal system maintenance, you can maximize the service life of these components by staying on top of your routine maintenance schedule.
Parts that are exposed to both ink and air need to be cleaned after each day of usage, to prevent ink from drying and building up over time. Ink build-up on the capping station, wiper blade, or printhead undercarriage can result in nozzles clogging and potentially require replacement of the printhead. Diligent and thorough maintenance is the best way to minimize the need for consumable parts replacement.
Probably the most familiar examples of consumable parts are tires and air & oil filters on a car. The fact that they have to be replaced periodically does not point to any type of flaw — it’s normal and expected.
A damper for the Freejet 330-series DTG printers — a consumable part.
Some of our consumable parts are dampers, ink clips, ink tubes, o-rings, and pumps. Just like tires wear out, so do consumable parts on your printer. These types of consumable parts periodically need replacement due to normal wear.
Your warranty does cover any defects in parts or workmanship, and if a consumable part is deemed by OmniPrint staff to have been defective on a brand new printer it will be covered. We also provide a limited warranty on the printhead against spontaneous clogging, while other DTG manufacturers typically treat print heads as consumable parts. (Damage or clogging due to head strikes or lack of maintenance is not covered.)
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You can contact our technical support team by sending an email to support@omniprintonline.com with your company name, contact name, phone number, printer serial number, and a quick description of how we can help you.
This will automatically open a support case for you in our ticketing system and a technical support rep will follow up with you shortly.